Guest will easily find Lumo Nordic because we locate our premises close to transportation services, parking spots, hotels, and, where possible, harbors.
There are three possible formats for Lumo Nordic facilities: small, medium, and large. Small formats are sauna-only. Medium and Large include varying degrees of activity and eating/drinking areas
Upon arrival, guests can freely move within our premises and use our services in any order they find suitable. Here we illustrate two two of the most common guest journeys.
Color codes: Lilac: in all concepts, Green: in concept Medium and Large, Grey: in concept Large)
Of course, the guest journey includes both pre- and post-service events to create the best overall experience. These are not included in this concept overview, but defined as a part of marketing activities.